As we move through the first quarter of 2026, the conversation around enterprise automation has shifted fundamentally. We are no longer just talking about "chatbots" or "predictive analytics." I have witnessed firsthand how the transition from traditional AIOps to Agentic AI is fundamentally rewriting the playbook for IT Operations Management (ITOM). At SnowGeek Solutions, we’ve seen that the old way of managing infrastructure: reacting to a sea of red alerts and manual tick